Last updated: March 30, 2026
Introduction
Napalm Balms ("we," "us," or "our") operates napalmbalms.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
Information We Collect
Information You Provide Directly
- Account information: name, email address, password (hashed)
- Order information: billing address, shipping address, phone number
- Payment information: processed securely by Stripe — we never store full card numbers
- Communications: messages you send us via contact forms or email
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visit
- Device information: device type, operating system, screen resolution
- Cookies: session cookies for cart and authentication; analytics cookies if you consent
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to customer service inquiries
- Send promotional emails (only with your consent — you can unsubscribe at any time)
- Improve our website and product offerings
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:
- Stripe — payment processing
- Easyship — shipping rate calculation and label generation
- Email service providers — transactional and marketing emails
All third-party providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Cookies
We use cookies to maintain your session (cart, login state) and to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.
Data Security
We implement industry-standard security measures including SSL encryption, hashed passwords, and secure payment processing via Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of 7 years for tax and accounting purposes.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@napalmbalms.com.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact
For privacy-related questions: privacy@napalmbalms.com
